New low-code and no-code (LC/NC) tools make it possible to quickly create custom apps designed to tackle the unique challenges of your business. If you haven’t seen these tools in action, it can be difficult to fully understand the time and cost savings they provide. The example below shows what’s possible for one challenge at an e-commerce company, and you can see additional examples from a variety of industries. If you’d like to explore how these tools can help with your specific business, please share one of your own challenges below.
Challenge
A small e-commerce company wants to reach out to customers one week after their order has been received to ensure satisfaction and encourage repeat purchases. However, managing this process manually is time-consuming for the customer support team, leading to inconsistent follow-ups.
Solution
An LC/NC app can be built to automatically pull order data from the company’s e-commerce platform (e.g. Shopify) and identify orders that were delivered one week ago based on shipping information. The app assigns these orders to available customer support agents, who receive the list in their personalized dashboards. Each agent can review the order and use AI-generated email drafts tailored to the specific products purchased, allowing quick personalization before sending. The messages and any customer replies are stored automatically in the company’s CRM (e.g. HubSpot), ensuring all customer interactions are tracked. A separate dashboard lets management review the status of follow-ups and monitor the success of the engagement.
Benefits
This solution saves the company from needing to hire additional support staff, reducing operational costs by approximately $30,000 annually. With more consistent follow-up, customer satisfaction improves, resulting in a 20% increase in repeat purchases and a 15% rise in overall sales revenue. The integration with the CRM also gives the customer service team greater visibility into past interactions, allowing for more personalized and effective communication.
Let’s Solve Your Challenge
Curious about what a Low-code / No-code (LC/NC) solution can do for your business? Explore the steps involved in creating an app on the how it works page. Then, request a free, no-obligation solution analysis, just like the ones shown on the examples page, using the form below.